Overview

Some admin users have been experiencing issues with Single Sign-On (SSO). The problem seems to be associated with the login email and has caused significant disruption to operations, with key users being locked out for an extended period.

Solution

The solution to the issue was to update the email addresses in the user profiles because their current profile contains another email address.

Here are the steps to resolve the issue:

1. Identify the user experiencing the SSO issue.
2. Check the user's profile for the presence of another email.
3. Update the email in the user's profile to the correct one.
4. Confirm if the SSO is now working for the user.

In case you are facing an issue with the email update, then you may need to follow steps from the Change email address article.

Summary

SSO issues for admin users can be resolved by checking the user's profile for the presence of another email and updating it to the correct one.

FAQ

1. What causes the SSO issue for admin users on ClubZen?
   The issue is caused by the presence of another email in the user's profile.
2. How can I resolve the SSO issue?
   Check the user's profile for the presence of another email and update it to the correct one.