Welcome

• How to automate responses to customers?

  Overview Kayako has a suite of tools to help you automate the flow of conversations through your support team. Whether you want to set reply and resolution deadlines, automate conversation updates, sc...

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• Using Macros to Automate Common Replies and Updates in Conversations

  Overview.  Macros can save your team a ton of time by automating common replies or notes or even making common updates to conversation fields — all of which saves you valuable clicks. Macros can also ...

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• Tagging and Increasing Conversation Priorities That Breached SLAs

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• Assigning and Prioritizing Conversations Based on Subject Lines

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  ShipCenter Release Notes CLICK HERE TO FIND RELEASE NOTES BY VERSION Version 1.2.0.35 Release Date 9/28/22 ADDED: Setting: Suppress No Fulfilled Lines Message - If set to 'True', suppress the popup me...